Shipping policy
Thank you for shopping with Haru the Sewing Cat.
We ship all items from Hawaii, USA to customers worldwide.
Processing Time
- Orders are typically processed within 1–3 business days.
- Handmade items may require additional time to ensure quality.
Shipping Methods & Delivery Times
- Standard Shipping (USA): 5–10 business days
- Standard International Shipping: 7–21 business days (varies by destination)
Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, shipping carrier issues, or other factors beyond our control.
Shipping Costs
- Shipping costs are calculated at checkout based on your location.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Order Tracking
- A tracking number will be provided for all orders when available.
- Please note that tracking may not always update in real time for international shipments.
Lost or Damaged Items
- If an item is lost in transit, please contact us and we will work with the carrier to resolve the issue.
- Items damaged during shipping due to carrier handling can be eligible for a refund. Photos must be provided.
Questions
For questions regarding shipping, please contact us at: info@haruthesewingcat.com